1. The AC Service Center Agra’s Annual Maintenance Contract (hereinafter referred to as AMC) is an Optional Service Contract. to cover product(s)under the AMC for ensuring working condition. This AMC is offered by AC Service Center Agra who is a service provider to AC Service Center to the purchase.
  2. This AMC is offered to the customers who are residing within the municipal limits of the city/town of the company’s authorized service center. However, customers residing outside the municipal limits of the city/town of our service center can also opt for this AMC, but in this case, the service will be undertaken only as per journey cycle of service engineer to that location. incase of gas charging & compressor replacement, the customer will have to bring the set at his own expense to the service center or transportation charges are to be paid by customer if service is requested by customer at home in case of gas charging & compressor replacement.

3. AMC will be offered to the customer only after inspection of the set & ensuing that the set is in the working condition. however, if set is outside warranty & not in working condition, then the set will be repaired on chargeable basis rst & then AMC can be taken/issued to customer.

4. AMC shall be valid for a period as mentioned in the work order from, or the CMI invoice, duly signed by CMI representative

5. Acceptance/Renewal of AMC after expiry of the AMC shall be at the discretion of the company

6. The company shall be under no obligation to provide repair/service under AMC if the set is not working because of improper use,
unauthorized alteration, modication or substitution of any part or serial number of the machine is altered, defaced or removed, abnormal voltage uctuation, rate bite, negligence on part of customer, acts of god like oods, lightening, earthquakes etc….or causes other than ordinary use. if our service are required as a result of the causes stated above, such service shall be at extra charges as per company price list .

7. While all effort shall be made to give preferential attention to emergency breakdown of the product, the company shall not be held responsible for any loss arising due to delay in service.

8. AMC covers only operational parts. Operational parts are only those component parts that are critical to the performance of the product’s essential function. Plastic & Rubber Part, Lamp Interconnecting Cable, Rubber Pads for Remote Control, interconnecting Copper Tubes,aesthetic parts stabilizer are not covered under this AMC.Uninstallation & reinstallation is also not covered under AMC in case of change of location of product.

  1. The Company’s Authorized Service Partner / Engineer will only be authorized to perform Service under this MC for all covered product (s).Customer will have to register his complaint at service center number mentioned in this form.
  2. Service will be provided during the normal business hours on working days of the-Service provider. Customer is requested to ensure that engineer who is attending/visiting for complaint, shall carry his ID for identication.
  3. All faulty parts which are covered under AMC shall be replaced with compatible working parts & replaced parts must be handed over to the Authorized Service personnel. 12. In case the customer wants to cancel the AMC before the completion of the AMC period, there shall be no refund of the charges for unexpired period, however the purchaser may transfer AMC if location of the product is changed within the service network of CMI in any state, only in condition that the un-installation & re-installation of the product is changed from one place to another place is done by authorized personnel of CMI only, therefore, customer has to register his request at call center of cmi to change of location. cmi authorized ser vice center will carry out un-installation & reinstallation on chargeable basis & thereafter, the AMC will continue for unexpired period.
  4. During AMC incase where the set cannot be repaired at the location of the customer & is required to be repaired at service center s then Transportation charge will be borne by customer.
  5. All payments are to be made in advance along with AMC work order from.
  6. All disputes are subject to U.P West.